The Future of Total Communications
Connect Telecom has evolved and rebranded as Connect Total Communications.
This is much more than just a rebranding exercise. Connect Total Communications has through an acquisitive growth strategy, consolidated a group of elite, high performing businesses across the IT and communications sector throughout the UK, to position itself as the leading business at the fore of total communications. Connect Total Communications brings together the most innovative IT, telecoms and cloud based software solutions as well as a range of workflow apps to enable business customers to transform how they do business. Leading products such as Vodafone’s’ unified communications platform, One Net Business or ONB, allow businesses to sync their telecoms systems and create a more productive and flexible communications infrastructure, which can be entirely tailored to business needs and objectives.
Digital transformation has been a key focus for most businesses over the last few years. It presents an opportunity to reimagine business systems and processes and to create more nimble customer journeys. Customers expect an easy-to-use interface across all channels. By virtue of this, rigid legacy IT and telecoms structures are being replaced by new unified technologies. Connect Total Communications has developed their product portfolio to create unified communications that will truly enhance their customers communications experience. Scott Ritchie, CEO, comments, ‘For our customers this has been a big enabler for them in their quest to deliver superior customer service and has been a fundamental part of their ongoing digital transformation’.
For Connect Total Communications, this has required a focus and investment on being strong where it matters most. ‘We have focused our business on looking at our customers total communications experience and eliminating pain points. We build our customers technology roadmaps and enable them to embrace the latest changes to future proof their communications infrastructure’ Scott Ritchie, CEO.
Since inception Connect Total Communications has been agile and therefore more able to respond and lead on emerging trends. Importantly, throughout their journey they’ve stayed true to their core values and continued to build on great customer service delivered locally. Today through their regional head offices in Belfast, Lewes and Aberdeen they’re now the third largest Vodafone partner in the UK offering in-region personalised account management and that is something that truly sets them apart.
Where others in the sector have been slower to respond Connect Total Communications led the way. They have been visionary and brave at bringing together the very best skills and experience from leading businesses throughout the UK and have created a significantly better customer offer. Scott Ritchie, CEO commented, ‘We have had a focus on implementation and delivery for our customers which sets us apart from our competition, being the only Vodafone Partner to have Implementation status in the UK. We offer extensive multi-network knowledge and control processes end-to-end through our own in-region installation teams. This means we can ensure exceptional customer service delivered in shorter lead-times than our competitors and is why we are achieving outstanding growth across the UK’.