Connect Total Team Spotlight

29th March 2018

Anthony Gibson

Connect Total Team Spotlight

Title: Tech Support Agent

When did you join Connect Telecom and tell us about your day to day role?

I joined Connect Telecom in June 2016.
My day to day role consists of;
– Monitor each customers One Net System
– Complete amendments using the Feature Management Portal or calling into Vodafone 2nd Line support team
– Deal with technical faults
– Report any system issues
– Check for broadband availability for our sales team
– Run line tests for broadband to diagnose issues

What skills do you need for that role?
– Problem solving skills
– The ability to use your initiative
– Clear communication between customers and networks
– Work management to prioritise the more important and urgent customer queries
– ICT and Network system skills

What’s the most rewarding part of working for Connect Telecom?

Resolving customer’s issues is hugely rewarding for me. It’s great knowing that I’ve made a connection and genuinely helped people at the end of each day.

And the most challenging?

The One Net System is a fantastic platform, but like a lot of systems, the backend is quite complex; so learning the ins and outs of the system was fairly challenging. Although I’d like to say I’m a pro now!

Tell us a random fact about yourself!

I have worked in Telecommunications for 5 years (and loved every minute of it!)