IT Support


Connect Total Communications are one of the UK's largest independent providers of mobile, fixed line and cloud based IT & software solutions. We have offices in Belfast and Aberdeen and this role will be based in our Lewes office in East Sussex. You will be required to travel to our other offices as and when required. We provide an excellent working environment and exciting career progression.

This varied role will include the following responsibilities:

  • Management of internal IT software and hardware
  • Providing 2nd line support for Mobile, IP Phone Systems, Broadband & Cloud based IT Solutions through calls and emails both internally and externally
  • Raising of cases on supplier / carrier portals to escalate queries and mange through to resolution
  • Use of remote management solutions and attending customer sites (where required) to resolve queries
  • Implementing of fixes and solutions both internally and for customer to resolve issues and faults

We are looking for someone with the following skills and attributes (essential):

  • Good organisational skills and ability to multitask
  • Strong attention to detail and consistent accuracy
  • Excellent team player with a positive attitude
  • Previous experience of using Microsoft Office 365
  • An ability to demonstrate excellent written, oral and interpersonal skills
  • Full driving license

We are looking for someone with the following skills and attributes (desirable):

  • Telecoms experience including Mobile, Voice or Data related
  • Previous experience of using Salesforce CRM
  • Previous experience of using DocuSign
  • Programming of routers

We offer a competitive salary, company pension scheme and the chance to join a rapidly expanding and dynamic company. If you are interested in the role, please email your CV.

Job Type: 

£20,000.00 to £25,000.00 /year


  • IT Support: 2 years (Preferred)


  • Driving License (Required)


Connect with your local Head Office

  • Northern Ireland

    355 – 367 Lisburn Road
    BT9 7EP

  • Scotland

    Unit 1, Tyseal Base
    Craigshaw Crescent
    AB12 3AW

  • England

    1 High Street
    East Sussex
    BN7 2AD